Terms of Service

These Terms of Service ("Terms") govern your use of the ChefOnGo website and mobile apps (the "Platform"), operated by Maison JBS Hospitality Group LLC, a Florida limited liability company ("ChefOnGo", "we", "us"). By creating an account or placing an order, you agree to these Terms. If you do not agree, do not use the Platform.

1. What ChefOnGo is

ChefOnGo is an online marketplace that connects customers with independent local chefs who prepare and deliver home-cooked meals. ChefOnGo provides the technology, payment processing and customer support. Each chef is an independent business that prepares, packages and delivers its own food and sets its own menu, prices, hours and delivery area.

2. Accounts

You must be at least 18 years old to create an account. You agree to give accurate information, keep your password secure, and tell us right away about any unauthorized use. You are responsible for activity on your account. You can delete your account at any time in Settings.

3. Chefs are independent

Chefs are not employees, agents or partners of ChefOnGo. Before a chef appears to customers, ChefOnGo checks a photo ID and the food license information the chef provides. This check does not guarantee the quality or safety of any meal. Each chef is solely responsible for complying with food safety, licensing, tax and health laws, and for the food they prepare.

4. Orders and prices

When you place an order, you make an offer to buy from the chef. The order is confirmed when the chef accepts it. Prices are set by each chef and shown before checkout. Your order total includes the food price, the chef's delivery fee, a $1.99 service fee, applicable sales tax, and any tip you choose. The minimum order is $25 in total. Delivery times are estimates.

5. Payments

Payments are processed securely by our payment provider, Stripe. ChefOnGo does not store your full card number. By paying, you authorize us to charge your payment method for the order total. ChefOnGo collects the payment on behalf of the chef and pays the chef its share. Tips go 100% to the chef.

6. Cancellations and refunds

You may cancel an order for free before the chef accepts it. After the chef accepts, cancellation is at the chef's discretion. If there is a problem with your order (missing items, wrong items, or a quality or safety issue), contact the chef in the app or ChefOnGo support within 24 hours of delivery. Refunds are decided by the chef and paid back to your original payment method. The $1.99 service fee is non-refundable. If a chef cancels or cannot deliver, you receive a full refund.

7. ChefOnGo Club rewards

For every 10 completed orders, you earn a $5 reward applied automatically to your next order. Canceled and fully refunded orders do not count. Rewards have no cash value, cannot be transferred, and may be changed or ended at any time with notice in the app.

8. Food safety and allergens

Meals are prepared in kitchens that may also handle common allergens, including gluten, dairy, eggs, nuts, peanuts, shellfish, fish, soy and sesame. Ingredient, allergen and nutrition information is provided by each chef and may not be complete or exact. If you have a food allergy or dietary restriction, message the chef before ordering. Eat food promptly or refrigerate it, and follow any heating instructions.

9. Rules for chefs

Chefs agree to hold and keep current all licenses and permits required for their kitchen, keep accurate menus and allergen information, prepare food safely, deliver on time, and respond to customers. Chefs receive 75%, 80% or 85% of the food subtotal of each completed paid order, based on their number of completed orders, plus all tips and their delivery fees. Chefs pay for refunds they grant. ChefOnGo may suspend or remove a chef who breaks these rules or receives serious complaints.

10. Acceptable use

You agree not to misuse the Platform, including by giving false information, harassing chefs or customers, placing fraudulent orders, copying or reverse-engineering the Platform, or using it for any illegal purpose. We may suspend or close accounts that break these Terms.

11. Disclaimers and limitation of liability

The Platform is provided "as is" and "as available". To the fullest extent allowed by law, ChefOnGo is not liable for the food, acts or omissions of chefs, or for indirect, incidental or consequential damages. ChefOnGo's total liability for any claim related to an order is limited to the amount you paid for that order.

12. Disputes and governing law

These Terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Florida, unless the law requires otherwise. Before filing a claim, please contact us so we can try to resolve it informally.

13. Changes and contact

We may update these Terms. If we make important changes, we will notify you in the app or by email. Questions: support@chefongo.com · Maison JBS Hospitality Group LLC, 147 Quiet Oak Ct, Davenport, FL 33896.