Help & support

Quick answers to common questions.

Is there a minimum order?

Yes — $25 minimum per order in total (food, delivery fee, service fee, tax and tip combined).

What fees will I pay?

The chef's delivery fee, a $1.99 service fee (non-refundable) and local sales tax. Tips go 100% to your chef.

Can I order from two chefs at once?

Each order comes from one chef so it arrives fresh and together. Place a separate order for another chef.

How are chefs verified?

Chefs upload a photo ID and a valid food license (type, number, expiry). Our team reviews them before the chef appears in the app.

How do refunds work?

Contact your chef from the order page. Chefs can refund any amount up to your order total minus the $1.99 service fee.

What is ChefOnGo Club?

Every 10 completed orders earns you $5 off your next order, applied automatically at checkout.

How do I report an allergy concern?

Every dish lists its allergens. Use the “avoid” toggles on a chef's page to get warnings, and message the chef with any questions before ordering.

How do I delete my account?

Sign in, open Menu → Settings, and choose Delete my account. Confirm the permanent deletion to remove your account and personal data.

Still need help? Message your chef from your order, or email support@chefongo.com.

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