Privacy Policy

Effective date: February 4, 2027

This Privacy Policy explains how Maison JBS Hospitality Group LLC ("ChefOnGo") collects, uses and protects your information when you use the ChefOnGo website and apps. We do not sell your personal information.

1. Information we collect

  • Account information: name, email, phone number and password.
  • Order information: delivery address, order history, messages with chefs, reviews and tips.
  • Payment information: processed by Stripe. We receive only limited details, such as the card brand and last four digits.
  • Location: your approximate or precise location, only if you allow it, to show chefs who deliver to you.
  • Device information: device type, app version and a push notification token, if you turn notifications on.
  • Chef information: for chefs only, photo ID, food license details and payout information, used to verify and pay chefs.

2. How we use it

We use your information to create and run your account, process orders and payments, show nearby chefs, deliver order updates and messages, provide support, prevent fraud, apply ChefOnGo Club rewards, and improve the Platform. We share your name, delivery address and order details with the chef who prepares your order.

3. Service providers

We use trusted providers to run the Platform: Stripe (payments), Google Firebase Cloud Messaging (push notifications), and our cloud hosting and database provider. They may process your data only to provide their services to us.

4. Notifications and location

Push notifications and location access are optional. You can turn them off at any time in the app settings or your device settings.

5. Data retention and account deletion

We keep your information while your account is active. You can delete your account at any time in Settings. We then delete or anonymize your personal information, except records we must keep for legal, tax or fraud-prevention reasons, such as payment records.

6. Your rights

You may ask to access, correct or delete your personal information by contacting us. Depending on your state of residence, you may have additional privacy rights.

7. Security

We use reasonable safeguards, including encryption in transit and access controls, to protect your information. No system is completely secure.

8. Children

ChefOnGo is not intended for anyone under 18, and we do not knowingly collect information from children under 13.

9. Changes and contact

We may update this Policy and will notify you of important changes. Contact: support@chefongo.com · Maison JBS Hospitality Group LLC, 147 Quiet Oak Ct, Davenport, FL 33896.